1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address, and company details
• Business Information: Company name, job title, industry, business requirements, and project specifications
• Account Information: Username, password, and account preferences when you create an account
• Communication Data: Information contained in messages, inquiries, and feedback you send to us
• Service Data: Information related to our consulting services, supply chain solutions, and warehouse operations

Information We Collect Automatically

When you visit our website or use our services, we automatically collect certain information:

• Technical Information: IP address, browser type and version, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, click-through rates, and navigation patterns
• Location Data: General geographic location based on IP address
• Cookie Data: Information collected through cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following business purposes:

Service Provision

• Provide cross-border e-commerce consulting and training services
• Manage supply chain integration and logistics solutions
• Operate overseas warehouse and exhibition services
• Facilitate US localization services and business registration

Communication and Support

• Respond to your inquiries and provide customer support
• Send service updates, newsletters, and marketing communications
• Conduct surveys and gather feedback to improve our services

Business Operations

• Process payments and manage billing
• Analyze website usage and improve user experience
• Comply with legal obligations and resolve disputes
• Prevent fraud and ensure platform security

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including payment processors, cloud hosting services, email marketing platforms, and logistics partners. These providers are bound by confidentiality agreements and data protection requirements.

Business Partners

With your consent, we may share information with strategic partners such as Walmart, Target, and other e-commerce platforms to facilitate business collaborations and service delivery.

Legal Requirements

We may disclose information when required by law, legal process, or to protect our rights, property, or safety, or that of our users or the public.

4. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication procedures for all personnel
• Regular Audits: Periodic security assessments and vulnerability testing
• Incident Response: Established procedures for detecting and responding to security breaches
• Physical Security: Secure facilities and infrastructure protection measures

5. International Data Transfers

As a global company with operations in Hong Kong, the United States, and other jurisdictions, your personal information may be transferred and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by relevant data protection authorities
• Adequacy decisions by the European Commission or other relevant authorities
• Certification under recognized privacy frameworks

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained while your account is active and for 7 years after closure
• Business Records: Maintained according to applicable business and tax law requirements
• Marketing Data: Retained until you unsubscribe or request deletion
• Website Analytics: Aggregated data retained indefinitely; individual data for 26 months

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information in certain circumstances
• Restriction: Request limitation of processing activities
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website usage:

• Essential Cookies: Necessary for website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can control cookie preferences through your browser settings or our cookie preference center.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through email or prominent website notices. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: